Inventor

KOROLEV NIKOLAY

US33 patents

⚠️ This page may combine multiple inventors who share the name “KOROLEV NIKOLAY”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

KOROLEV NIKOLAY

GENESYS TELECOMMUNICATIONS LABORATORIES INC

Activities assignment optimization for multi-skill contact center

System and method for routing interactions for a contact center based on intelligent and dynamic routing considerations

System and method for predictive routing based on a customer journey patience

System and method for interaction callback pacing

Context aware interaction

Context aware interaction

Best match interaction set routing

System for indicating priority levels for transaction and task engagement in a call center

Context aware interaction

System and method for site aware routing for callback

System and methods for predicting future agent readiness for handling an interaction in a call center

System and method for case-based routing for a contact

Best match interaction set routing

System and method for exposing customer availability to contact center agents

System and method for exposing customer availability to contact center agents

Activities assignment optimization for multi-skill contact center

System and method for site aware routing for callback

Pacing in knowledge worker engagement

Adaptable business objective routing for a contact center

System and method for predictive routing based on a customer journey patience

GENESYS TELECOMM LAB INC

System and method for contact center activity routing based on agent preferences

System and method for exposing customer availability to contact center agents

System for indicating priority levels for transaction and task engagement in a call center

Activities assignment optimization for multi-skill contact center

System for indicating priority levels for transaction and task engagement in a call center

System and methods for predicting future agent readiness for handling an interaction in a call center

System and method for anticipatory dynamic customer segmentation for a contact center

SHASHKOV GEORGIY N

System and methods for predicting future agent readiness for handling an interaction in a call center

System and methods for predicting future agent readiness for handling an interaction in a call center

KOROLEV NIKOLAY

System for creation and dynamic management of incoming interactions

MEZHIBOVSKY VLADIMIR

Context aware interaction

FEDOROV SERGEY

Management of transaction routing to enterprise agents

STOLYAR ALEKSANDR

Pacing in knowledge worker engagement