Inventor

DAVID NELLY

IL2 patents

Patents

2 patents

US12437159B2Oct 7, 2025

Methods and systems for enhanced searching of conversation data and related analytics in a contact center

GENESYS CLOUD SERVICES INC1 citations56

US12353831B2Jul 8, 2025

Inverse text normalization of contact center communications

GENESYS CLOUD SERVICES INC0 citations44