Inventor
KLEMM REINHARD P
US19 patents
⚠️ This page may combine multiple inventors who share the name “KLEMM REINHARD P”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
AVAYA INC
9 patentsUS7936863B2May 3, 2011
Method and apparatus for providing communication tasks in a workflow
AVAYA INC195 citations98
US9408051B2Aug 2, 2016
Context-aware social media disaster response and emergency management
AVAYA INC62 citations94
US9491295B2Nov 8, 2016
System and method for selecting agent in a contact center for improved call routing
AVAYA INC7 citations84
US9106750B2Aug 11, 2015
Facilitating a contact center agent to select a contact in a contact center queue
AVAYA INC11 citations84
US7751542B2Jul 6, 2010
Feeble ring tones
AVAYA INC10 citations81
US9552397B2Jan 24, 2017
Mechanism for computing and using contextualized social media scores
AVAYA INC2 citations73
US9426289B2Aug 23, 2016
Techniques for topical customer service menu reconfiguration based on social media
AVAYA INC5 citations73
US10728359B2Jul 28, 2020
System and method for detecting and analyzing user migration in public social networks
AVAYA INC0 citations52
US10713668B2Jul 14, 2020
Method and system for adaptive outbound campaigns
AVAYA INC0 citations42
JOHN AJITA
5 patentsUS8107401B2Jan 31, 2012
Method and apparatus for providing a virtual assistant to a communication participant
JOHN AJITA470 citations98
US8180722B2May 15, 2012
Method and apparatus for data mining within communication session information using an entity relationship model
JOHN AJITA15 citations83
US8176086B2May 8, 2012
Methods and apparatus for determining a presence of a user
JOHN AJITA18 citations83
US9094508B2Jul 28, 2015
Methods and apparatus for determining a proxy presence of a user
JOHN AJITA1 citations51
US8782313B2Jul 15, 2014
Method and apparatus for enterprise brokering of user-controlled availability
JOHN AJITA0 citations41