P

Inventor

DAVIS SHELDON

US9 patents
⚠️ This page may combine multiple inventors who share the name “DAVIS SHELDON”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

AVAYA INC

5 patents
US8036682B1Oct 11, 2011

Apparatus and method for call center call-back

AVAYA INC10 citations83
US9531782B2Dec 27, 2016

Dynamic management of collaboration sessions using real-time text analytics

AVAYA INC4 citations72
US9876860B2Jan 23, 2018

Variable capture between applications

AVAYA INC1 citations51
US9860380B2Jan 2, 2018

Agent rating prediction and routing

AVAYA INC1 citations51
US9609133B2Mar 28, 2017

Predictive model for abandoned calls

AVAYA INC0 citations41

DAVIS SHELDON

2 patents
US8300632B2Oct 30, 2012

System and method for distributed call monitoring/recording using the session initiation protocol (SIP)

DAVIS SHELDON42 citations90
US8767944B1Jul 1, 2014

Mechanism for status and control communication over SIP using CODEC tunneling

DAVIS SHELDON8 citations79

SOTI INC

2 patents
US11522981B2Dec 6, 2022

Systems and methods for managing devices using dynamically configurable device and protocols definitions

SOTI INC0 citations49
US11172057B2Nov 9, 2021

Systems and methods for managing devices using dynamically configurable device and protocols definitions

SOTI INC0 citations49