Inventor
BAKER DANIEL F
US14 patents
⚠️ This page may combine multiple inventors who share the name “BAKER DANIEL F”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
ROCKWELL INTERNATIONAL CORP
8 patentsUS6222919B1Apr 24, 2001
Method and system for routing incoming telephone calls to available agents based on agent skills
ROCKWELL INTERNATIONAL CORP369 citations98
US5923746AJul 13, 1999
Call recording system and method for use with a telephonic switch
ROCKWELL INTERNATIONAL CORP358 citations97
US5544232AAug 6, 1996
Call distributor with automatic preannouncement system and method
ROCKWELL INTERNATIONAL CORP136 citations96
US5857018AJan 5, 1999
Automatic call distributor with prioritization
ROCKWELL INTERNATIONAL CORP71 citations95
US5533109AJul 2, 1996
Telecommunication system with user modifiable PBX terminating call feature controller and method
ROCKWELL INTERNATIONAL CORP79 citations95
US5729593AMar 17, 1998
Annoucement system and method in a telephone call switching system
ROCKWELL INTERNATIONAL CORP35 citations91
US5365581ANov 15, 1994
Telephonic switching system with automatic port assignment capability and method
ROCKWELL INTERNATIONAL CORP21 citations91
US5970135AOct 19, 1999
Automatic call distributor with agent controlled call connection
ROCKWELL INTERNATIONAL CORP10 citations72
ROCKWELL ELECTRONIC COMMERCE
3 patentsUS6654798B1Nov 25, 2003
Automatic contact distribution system definable agent log-off reasons
ROCKWELL ELECTRONIC COMMERCE32 citations86
US6816733B1Nov 9, 2004
Tracking agent call processing locations in connection with an automatic call distribution system
ROCKWELL ELECTRONIC COMMERCE15 citations84
US6754327B1Jun 22, 2004
Standalone ACD system with native signaling system 7 capability
ROCKWELL ELECTRONIC COMMERCE5 citations60