Inventor
HOLLATZ MICHAEL C
US12 patents
⚠️ This page may combine multiple inventors who share the name “HOLLATZ MICHAEL C”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
ROCKWELL ELECTRONIC COMMERCE
5 patentsUS7386467B2Jun 10, 2008
Apparatus and method of maintaining and improving agent performance
ROCKWELL ELECTRONIC COMMERCE40 citations92
US6934277B1Aug 23, 2005
Internet web site with audio interconnect and automatic call distributor
ROCKWELL ELECTRONIC COMMERCE37 citations91
US6678266B1Jan 13, 2004
ACD with packet data based agent interconnect
ROCKWELL ELECTRONIC COMMERCE17 citations91
US6625259B1Sep 23, 2003
Packet telephony gateway for hearing impaired relay services
ROCKWELL ELECTRONIC COMMERCE39 citations90
US6968368B2Nov 22, 2005
Streaming announcements to agents of an ACD
ROCKWELL ELECTRONIC COMMERCE3 citations61
ROCKWELL INTERNATIONAL CORP
3 patentsUS6222919B1Apr 24, 2001
Method and system for routing incoming telephone calls to available agents based on agent skills
ROCKWELL INTERNATIONAL CORP369 citations98
US6333980B1Dec 25, 2001
Automatic call distributor and method for routing incoming telephone calls based on proficiency ratings of agents
ROCKWELL INTERNATIONAL CORP190 citations95
US6026157AFeb 15, 2000
Device for upgrading a reporting system
ROCKWELL INTERNATIONAL CORP9 citations67