Inventor
STEINLICHT JOSEPH C
US6 patents
Patents
6 patentsUS6222919B1Apr 24, 2001
Method and system for routing incoming telephone calls to available agents based on agent skills
ROCKWELL INTERNATIONAL CORP369 citations98
US5335269AAug 2, 1994
Two dimensional routing apparatus in an automatic call director-type system
ROCKWELL INTERNATIONAL CORP338 citations97
US5544232AAug 6, 1996
Call distributor with automatic preannouncement system and method
ROCKWELL INTERNATIONAL CORP136 citations96
US6333980B1Dec 25, 2001
Automatic call distributor and method for routing incoming telephone calls based on proficiency ratings of agents
ROCKWELL INTERNATIONAL CORP190 citations95
US5365581ANov 15, 1994
Telephonic switching system with automatic port assignment capability and method
ROCKWELL INTERNATIONAL CORP21 citations91
US5270699ADec 14, 1993
Fault tolerant signaling
ROCKWELL INTERNATIONAL CORP27 citations91