Inventor
GHEORGHIU FLORIN M
US3 patents
Patents
3 patentsUS6363145B1Mar 26, 2002
Apparatus and method for automated voice analysis in ACD silent call monitoring
SIEMENS INF & COMM NETWORKS207 citations98
US6301246B1Oct 9, 2001
Silent monitoring in a voice-over-data-network environment
SIEMENS INF & COMM NETWORKS46 citations92
US6259785B1Jul 10, 2001
System and method for dynamically altering digital voice mixing location in ACD silent monitoring
SIEMENS INF & COMM NETWORKS36 citations92