Inventor
POGOSSIANTS GREGORY
US6 patents
⚠️ This page may combine multiple inventors who share the name “POGOSSIANTS GREGORY”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
GENESYS TELECOMM LAB INC
5 patentsUS8018921B2Sep 13, 2011
Using XML expressed primitives for platform and system-independent call modeling
GENESYS TELECOMM LAB INC48 citations97
US6985478B2Jan 10, 2006
Using XML expressed primitives for platform and system-independent call modeling
GENESYS TELECOMM LAB INC90 citations97
US6449358B1Sep 10, 2002
Method for predicting and managing call load by determining the optimum frequency of outbound call generation during an out-bound calling campaign from a call center
GENESYS TELECOMM LAB INC205 citations96
US6157655ADec 5, 2000
Method for estimating telephony system-queue waiting time in an agent level routing environment
GENESYS TELECOMM LAB INC137 citations95
US6286033B1Sep 4, 2001
Method and apparatus for distributing computer integrated telephony (CTI) scripts using extensible mark-up language (XML) for mixed platform distribution and third party manipulation
GENESYS TELECOMM LAB INC192 citations94