Inventor
SUMNER ROGER A
US17 patents
⚠️ This page may combine multiple inventors who share the name “SUMNER ROGER A”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
ROCKWELL INTERNATIONAL CORP
6 patentsUS5857018AJan 5, 1999
Automatic call distributor with prioritization
ROCKWELL INTERNATIONAL CORP71 citations95
US5181236AJan 19, 1993
Automatic call returning method for call distributor with message record capability
ROCKWELL INTERNATIONAL CORP178 citations93
US5652791AJul 29, 1997
System and method for simulating operation of an automatic call distributor
ROCKWELL INTERNATIONAL CORP40 citations90
US5907611AMay 25, 1999
Apparatus and method for identifying records of overflowed ACD calls
ROCKWELL INTERNATIONAL CORP12 citations73
US5857014AJan 5, 1999
System and method for establishing communications between a remote computer and a computer service provider using a telephonic switch
ROCKWELL INTERNATIONAL CORP13 citations73
US5970135AOct 19, 1999
Automatic call distributor with agent controlled call connection
ROCKWELL INTERNATIONAL CORP10 citations72
ROCKWELL ELECTRONIC COMMERCE
4 patentsUS7184540B2Feb 27, 2007
Personality based matching of callers to agents in a communication system
ROCKWELL ELECTRONIC COMMERCE306 citations98
US7058578B2Jun 6, 2006
Media translator for transaction processing system
ROCKWELL ELECTRONIC COMMERCE24 citations92
US7460659B2Dec 2, 2008
Best practices learning for agents in a communication system
ROCKWELL ELECTRONIC COMMERCE14 citations83
US6931119B2Aug 16, 2005
Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application
ROCKWELL ELECTRONIC COMMERCE17 citations82