Inventor
SPOTTISWOODE S JAMES P
US28 patents
⚠️ This page may combine multiple inventors who share the name “SPOTTISWOODE S JAMES P”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
SPOTTISWOODE S JAMES P
6 patentsUS8781100B2Jul 15, 2014
Probability multiplier process for call center routing
SPOTTISWOODE S JAMES P185 citations99
US8750488B2Jun 10, 2014
Predicted call time as routing variable in a call routing center system
SPOTTISWOODE S JAMES P190 citations99
US8718271B2May 6, 2014
Call routing methods and systems based on multiple variable standardized scoring
SPOTTISWOODE S JAMES P191 citations99
US8712821B2Apr 29, 2014
Separate matching models based on type of phone associated with a caller
SPOTTISWOODE S JAMES P177 citations99
US8634542B2Jan 21, 2014
Separate pattern matching algorithms and computer models based on available caller data
SPOTTISWOODE S JAMES P181 citations99
US8295471B2Oct 23, 2012
Selective mapping of callers in a call-center routing system based on individual agent settings
SPOTTISWOODE S JAMES P230 citations98
AFINITI EUROPE TECH LTD
5 patentsUS10992812B2Apr 27, 2021
Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation
AFINITI EUROPE TECH LTD0 citations63
US10979569B2Apr 13, 2021
Call mapping systems and methods using bayesian mean regression (BMR)
AFINITI EUROPE TECH LTD0 citations63
US10666805B2May 26, 2020
Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation
AFINITI EUROPE TECH LTD0 citations52
US10334107B2Jun 25, 2019
Call mapping systems and methods using bayesian mean regression (BMR)
AFINITI EUROPE TECH LTD0 citations52
US10142479B2Nov 27, 2018
Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation
AFINITI EUROPE TECH LTD0 citations52
RESOURCE GROUP INTERNATIONAL LTD
3 patentsUS9025757B2May 5, 2015
Call mapping systems and methods using bayesian mean regression (BMR)
RESOURCE GROUP INTERNATIONAL LTD183 citations99
US8879715B2Nov 4, 2014
Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation
RESOURCE GROUP INTERNATIONAL LTD205 citations99
US8737595B2May 27, 2014
Systems and methods for routing callers to an agent in a contact center
RESOURCE GROUP INTERNATIONAL LTD187 citations98
CHISHTI ZIA
3 patentsUS8724797B2May 13, 2014
Estimating agent performance in a call routing center system
CHISHTI ZIA185 citations99
US8699694B2Apr 15, 2014
Precalculated caller-agent pairs for a call center routing system
CHISHTI ZIA235 citations99
US8433597B2Apr 30, 2013
Systems and methods for routing callers to an agent in a contact center
CHISHTI ZIA200 citations98
XIE QIAOBING
3 patentsUS8903079B2Dec 2, 2014
Routing callers from a set of callers based on caller data
XIE QIAOBING199 citations98
US8670548B2Mar 11, 2014
Jumping callers held in queue for a call center routing system
XIE QIAOBING181 citations98
US10567586B2Feb 18, 2020
Pooling callers for matching to agents based on pattern matching algorithms
XIE QIAOBING5 citations72
AFINITI INT HOLDINGS LTD
3 patentsUS10044867B2Aug 7, 2018
Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation
AFINITI INT HOLDINGS LTD3 citations84
US9686411B2Jun 20, 2017
Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation
AFINITI INT HOLDINGS LTD6 citations84
US9699314B2Jul 4, 2017
Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation
AFINITI INT HOLDINGS LTD1 citations63
AFINITI LTD
3 patentsUSRE48896EJan 18, 2022
Estimating agent performance in a call routing center system
AFINITI LTD0 citations63
USRE48860EDec 21, 2021
Estimating agent performance in a call routing center system
AFINITI LTD0 citations63
USRE48846EDec 7, 2021
Estimating agent performance in a call routing center system
AFINITI LTD0 citations63