Inventor

EISNER JOSEF ERIC

US8 patents

⚠️ This page may combine multiple inventors who share the name “EISNER JOSEF ERIC”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

GENESYS TELECOMMUNICATIONS LABORATORIES INC

7 patents

US10033868B2Jul 24, 2018

System and method for anticipating and preloading data in a customer contact center

GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations72

US9992338B2Jun 5, 2018

System and method for anticipating user interaction in a customer contact center

GENESYS TELECOMMUNICATIONS LABORATORIES INC5 citations72

US10839322B2Nov 17, 2020

Tag-based performance framework for contact center

GENESYS TELECOMMUNICATIONS LABORATORIES INC5 citations68

US10373171B2Aug 6, 2019

System and method for making engagement offers based on observed navigation path

GENESYS TELECOMMUNICATIONS LABORATORIES INC6 citations68

US10127321B2Nov 13, 2018

Proactive knowledge offering system and method

GENESYS TELECOMMUNICATIONS LABORATORIES INC5 citations68

US10701206B2Jun 30, 2020

System and method for contact center communications

GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations36

US10382475B2Aug 13, 2019

System and method for preventing attacks in communications

GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations36

PATTABHIRAMAN RAMESH V

1 patent

US9805320B2Oct 31, 2017

Tag-based performance framework for contact center

PATTABHIRAMAN RAMESH V5 citations77