Inventor

TAYLOR JOHN Z

US8 patents

⚠️ This page may combine multiple inventors who share the name “TAYLOR JOHN Z”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

AVAYA TECHNOLOGY CORP

4 patents

US6820260B1Nov 16, 2004

Customized applet-on-hold arrangement

AVAYA TECHNOLOGY CORP304 citations98

US6563920B1May 13, 2003

Methods and apparatus for processing of communications in a call center based on variable rest period determinations

AVAYA TECHNOLOGY CORP143 citations98

US6732188B1May 4, 2004

Method for providing customer treatment based on specified rules in conjunction with network source address of a request originator

AVAYA TECHNOLOGY CORP72 citations97

US6366668B1Apr 2, 2002

Method of routing calls in an automatic call distribution network

AVAYA TECHNOLOGY CORP205 citations96

AVAYA INC

2 patents

US7787609B1Aug 31, 2010

Prioritized service delivery based on presence and availability of interruptible enterprise resources with skills

AVAYA INC138 citations96

US8054964B2Nov 8, 2011

System and method for detecting emotions at different steps in a communication

AVAYA INC32 citations92

FLOCKHART ANDREW

1 patent

US8577015B2Nov 5, 2013

Method and apparatus for the automated delivery of notifications to contacts based on predicted work prioritization

FLOCKHART ANDREW10 citations76

Bengtson David Charles

1 patent

US10671600B1Jun 2, 2020

Communications-enabled dynamic social network routing utilizing presence

Bengtson David Charles4 citations61