Inventor
HESSION PATRICK
IE14 patents
⚠️ This page may combine multiple inventors who share the name “HESSION PATRICK”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
HESSION PATRICK
5 patentsUS8849907B1Sep 30, 2014
System and method for notifying participants of topics in an ongoing meeting or conference
HESSION PATRICK41 citations93
US9024993B2May 5, 2015
System and method for automatically managing participation at a meeting or conference
HESSION PATRICK9 citations82
US8121269B1Feb 21, 2012
System and method for automatically managing participation at a meeting
HESSION PATRICK9 citations82
US8224922B1Jul 17, 2012
Work flow engine for controlling delivery of media treatments to customer contacts
HESSION PATRICK3 citations57
US9247070B2Jan 26, 2016
Method of operating a contact center
HESSION PATRICK1 citations49
NORTEL NETWORKS LTD
3 patentsUS7457404B1Nov 25, 2008
Methods of monitoring communications sessions in a contact centre
NORTEL NETWORKS LTD101 citations96
US7796747B1Sep 14, 2010
Method and system for management of queues in contact centers
NORTEL NETWORKS LTD12 citations84
US7519626B2Apr 14, 2009
Management of contacts in a network of contact centers
NORTEL NETWORKS LTD2 citations58