Inventor
CHENG NA
US21 patents
⚠️ This page may combine multiple inventors who share the name “CHENG NA”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
SALESFORCE COM INC
9 patentsUS11314790B2Apr 26, 2022
Dynamic field value recommendation methods and systems
SALESFORCE COM INC7 citations79
US11580179B2Feb 14, 2023
Method and system for service agent assistance of article recommendations to a customer in an app session
SALESFORCE COM INC4 citations70
US11790894B2Oct 17, 2023
Machine learning based models for automatic conversations in online systems
SALESFORCE COM INC2 citations68
US11544762B2Jan 3, 2023
Techniques and architectures for recommending products based on work orders
SALESFORCE COM INC2 citations68
US11379671B2Jul 5, 2022
Identification of response list
SALESFORCE COM INC2 citations68
US11392828B2Jul 19, 2022
Case object context embeddings for machine learning training of case context
SALESFORCE COM INC1 citations61
US12001801B2Jun 4, 2024
Question answering using dynamic question-answer database
SALESFORCE COM INC1 citations60
US10853577B2Dec 1, 2020
Response recommendation system
SALESFORCE COM INC1 citations57
US11507617B2Nov 22, 2022
Unsupervised dialogue topic extraction
SALESFORCE COM INC0 citations51
SALESFORCE INC
7 patentsUS12450273B1Oct 21, 2025
Extractive-abstractive large language model summarization with farthest point sampling
SALESFORCE INC2 citations72
US12288032B2Apr 29, 2025
Secure complete phrase utterance recommendation system
SALESFORCE INC0 citations59
US11836450B2Dec 5, 2023
Secure complete phrase utterance recommendation system
SALESFORCE INC1 citations59
US12019984B2Jun 25, 2024
Multi-lingual intent model with out-of-domain detection
SALESFORCE INC1 citations58
US12400072B2Aug 26, 2025
Systems and methods for structured conversation summarization
SALESFORCE INC0 citations48
US12505252B2Dec 23, 2025
Generative responses with trust for large language models
SALESFORCE INC0 citations47
US12292906B2May 6, 2025
Systems and methods for real-time document recommendation
SALESFORCE INC0 citations47
NANJING UNIVERSITY OF TECHNOLOGY
3 patentsUS9469724B2Oct 18, 2016
Method for synthesizing poly(butylene succinate-co-butylene adipate)
NANJING UNIVERSITY OF TECHNOLOGY2 citations60
US10570111B2Feb 25, 2020
Method of purifying cyclic ester
NANJING UNIVERSITY OF TECHNOLOGY0 citations49
US9630942B2Apr 25, 2017
Technological method for synthesis of optically pure L-/D-lactide catalyzed by biogenic guanidine
NANJING UNIVERSITY OF TECHNOLOGY0 citations40