Inventor
VELASCO EDGAR GERARDO
US7 patents
Patents
7 patentsUS10628431B2Apr 21, 2020
Predicting a type of a record searched for by a user
SALESFORCE COM INC8 citations81
US11580179B2Feb 14, 2023
Method and system for service agent assistance of article recommendations to a customer in an app session
SALESFORCE COM INC4 citations70
US11379671B2Jul 5, 2022
Identification of response list
SALESFORCE COM INC2 citations68
US11392828B2Jul 19, 2022
Case object context embeddings for machine learning training of case context
SALESFORCE COM INC1 citations61
US11210304B2Dec 28, 2021
Predicting a type of a record searched for by a user
SALESFORCE COM INC1 citations60
US10853577B2Dec 1, 2020
Response recommendation system
SALESFORCE COM INC1 citations57
US10853395B2Dec 1, 2020
Extraction of keywords for generating multiple search queries
SALESFORCE COM INC0 citations37