P

Inventor

MARGULIES EDWIN KENNETH

US10 patents
⚠️ This page may combine multiple inventors who share the name “MARGULIES EDWIN KENNETH”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

ORACLE INT CORP

3 patents
US7962644B1Jun 14, 2011

Systems and methods for handling a plurality of communications

ORACLE INT CORP297 citations97
US8346942B2Jan 1, 2013

Call centers for providing customer services in a telecommunications network

ORACLE INT CORP19 citations90
US7568038B1Jul 28, 2009

Call centers for providing customer services in a telecommunications network

ORACLE INT CORP23 citations90

TELEPHONY WORK

2 patents
US7039176B2May 2, 2006

Call center administration manager with rules-based routing prioritization

TELEPHONY WORK154 citations97
US6697858B1Feb 24, 2004

Call center

TELEPHONY WORK406 citations96

MARGULIES EDWIN KENNETH

2 patents
US8583466B2Nov 12, 2013

System and method for routing workflow items based on workflow templates in a call center

MARGULIES EDWIN KENNETH46 citations90
US8885812B2Nov 11, 2014

Dynamic customer satisfaction routing

MARGULIES EDWIN KENNETH20 citations89

FIVE9 INC

1 patent
US9118763B1Aug 25, 2015

Real time feedback proxy

FIVE9 INC36 citations92

FRIED LANCE

1 patent
US8755372B2Jun 17, 2014

Secure customer service proxy portal

FRIED LANCE9 citations82

EZERZER RAN

1 patent
US8549107B2Oct 1, 2013

Systems and methods for handling a plurality of communications for different companies

EZERZER RAN3 citations55