Inventor
CHUGHTAI AYELA
US4 patents
Patents
4 patentsUS12561694B2Feb 24, 2026
Real time channel affinity derivation
BANK OF AMERICA0 citations47
US12512992B2Dec 30, 2025
Real time channel affinity derivation
BANK OF AMERICA0 citations47
US12581016B2Mar 17, 2026
Confirming alignment between contemporaneous visual and audio feedback of the agent during customer calls
BANK OF AMERICA0 citations44
US12457295B2Oct 28, 2025
Real time AI/ML based monitoring and triggering app to destress contact center associates
BANK OF AMERICA0 citations44