Inventor
KOHLER JOYLEE
US22 patents
⚠️ This page may combine multiple inventors who share the name “KOHLER JOYLEE”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
FLOCKHART ANDREW D
6 patentsUS8634541B2Jan 21, 2014
Work assignment deferment during periods of agent surplus
FLOCKHART ANDREW D15 citations84
US8718267B2May 6, 2014
Analytics feedback and routing
FLOCKHART ANDREW D3 citations63
US9118765B2Aug 25, 2015
Agent skill promotion and demotion based on contact center state
FLOCKHART ANDREW D0 citations52
US8903080B2Dec 2, 2014
Goal-based estimated wait time
FLOCKHART ANDREW D1 citations52
US9781263B2Oct 3, 2017
Context-based dynamic adjustment to pacing algorithm
FLOCKHART ANDREW D0 citations42
US8577017B2Nov 5, 2013
Interrupting auxiliary agents
FLOCKHART ANDREW D0 citations42
AVAYA INC
4 patentsUS8965878B2Feb 24, 2015
Qualifier set creation for work assignment engine
AVAYA INC0 citations52
US8953775B2Feb 10, 2015
System, method, and apparatus for determining effectiveness of advanced call center routing algorithms
AVAYA INC1 citations52
US8699695B2Apr 15, 2014
Automatic call notification groups
AVAYA INC1 citations52
US8718269B2May 6, 2014
Risks for waiting for well-matched
AVAYA INC0 citations42
KOHLER JOYLEE
3 patentsAVAYA TECHNOLOGY CORP
3 patentsUS6636598B1Oct 21, 2003
Automated transaction distribution system and method implementing transaction distribution to unavailable agents
AVAYA TECHNOLOGY CORP55 citations96
US7336779B2Feb 26, 2008
Topical dynamic chat
AVAYA TECHNOLOGY CORP87 citations95
US7415417B2Aug 19, 2008
Presence awareness agent
AVAYA TECHNOLOGY CORP54 citations90