Inventor

MORAN THOMAS

IE37 patents

⚠️ This page may combine multiple inventors who share the name “MORAN THOMAS”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

MORAN THOMAS

AVAYA INC

Systems and methods for detecting and reducing fraud in a contact center

Monitoring agent oversight of artificial intelligence content in a contact center

Systems and methods for optimal scheduling of resources in a contact center

Document detection and analysis-based routing

Intelligent contact recording in a virtual reality contact center

Real-time speech feed to agent greeting

System and method for high-quality call recording in a high-availability environment

Agent efficiency based on real-time desktop analytics

Agent efficiency based on real-time desktop analytics

Automatic message generation and presentation to a communication node engaged in a communication

Audio recording optimization for calls serviced by an artificial intelligence agent

Real-time speech feed to agent greeting

Systems and methods for optimal scheduling of resources in a contact center

Video call routing and management based on artificial intelligence determined facial emotion

Predictive network node allocation

Dynamic agent greeting based on prior call analysis

PRECOR INC

Suspension system for exercise apparatus

Cushioned pivoting deck

Stationary exercise cycle

Cushioned pivoting deck

NORTEL NETWORKS LTD

Conferencing systems with enhanced capabilities

Managing communications in a call center

Wireless telephone system and operation method therefor

Stereo conferencing

ILLINOIS TOOL WORKS

Flexibly coordinated stationary exercise device

Stationary exercise cycle

MCCAIN MFG INC

Modular panels and related elements to form a variety of wall segments and enclosures

Modular panels and related elements to form a variety of wall segments and enclosures

MORAN THOMAS

Routing communication sessions in a contact center

Intelligent tagging for multimedia call recording purposes using continuous metadata

ICAHN SCHOOL MED MOUNT SINAI

Broadly neutralizing anti-human cytomegalovirus (HCMV) antibodies and methods of use thereof

Monoclonal antibodies against JC virus

MCCAIN INC

Vandal resistant pull box

NORTAL NETWORKS LTD

Using information about software events to route contacts in a contact center

NASDAQ STOCK MARKET INC

Odd lot processing in centralized automated market system

FAGUNDES LUCIANO GODOY

Agent matching based on video analysis of customer presentation

UNIV MICHIGAN REGENTS

Monolithic thermocasting of polymer mixtures for architectural applications