Inventor
CARTY GERARD
IE10 patents
Patents
10 patentsUS9961204B1May 1, 2018
Monitoring agent oversight of artificial intelligence content in a contact center
AVAYA INC15 citations82
US9930181B1Mar 27, 2018
Systems and methods for optimal scheduling of resources in a contact center
AVAYA INC14 citations82
US10389879B2Aug 20, 2019
Real-time speech feed to agent greeting
AVAYA INC4 citations71
US11715112B2Aug 1, 2023
Automatic message generation and presentation to a communication node engaged in a communication
AVAYA INC0 citations61
US10580014B2Mar 3, 2020
System and method for payment card industry compliance
AVAYA INC1 citations61
US10659607B2May 19, 2020
Real-time speech feed to agent greeting
AVAYA INC0 citations51
US10129405B2Nov 13, 2018
Systems and methods for optimal scheduling of resources in a contact center
AVAYA INC0 citations51
US11102353B2Aug 24, 2021
Video call routing and management based on artificial intelligence determined facial emotion
AVAYA INC0 citations50
US10812321B2Oct 20, 2020
Predictive network node allocation
AVAYA INC0 citations40
US10547728B2Jan 28, 2020
Dynamic agent greeting based on prior call analysis
AVAYA INC0 citations40