Inventor
LEJEUNE ARNAUD
US10 patents
Patents
10 patentsUS9912810B2Mar 6, 2018
System and method for chat automation
GENESYS TELECOMMUNICATIONS LABORATORIES INC222 citations96
US10038787B2Jul 31, 2018
System and method for managing and transitioning automated chat conversations
GENESYS TELECOMMUNICATIONS LABORATORIES INC21 citations92
US9866693B2Jan 9, 2018
System and method for monitoring progress of automated chat conversations
GENESYS TELECOMMUNICATIONS LABORATORIES INC26 citations92
US10346785B2Jul 9, 2019
Multi-tenant based analytics for contact centers
GENESYS TELECOMMUNICATIONS LABORATORIES INC13 citations91
US10121116B2Nov 6, 2018
System and method for providing dynamic recommendations based on interactions in retail stores
GENESYS TELECOMMUNICATIONS LABORATORIES INC4 citations82
US10102491B2Oct 16, 2018
System and method for bridging online customer experience
GENESYS TELECOMMUNICATIONS LABORATORIES INC12 citations82
US11200485B2Dec 14, 2021
Contact center system and method for advanced outbound communications to a contact group
GENESYS TELECOMMUNICATIONS LABORATORIES INC4 citations66
US11755978B2Sep 12, 2023
System for providing dynamic recommendations based on interactions in retail stores
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations61
US11140269B2Oct 5, 2021
Systems and methods for extended agent capacity
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations51
US10582055B2Mar 3, 2020
System and method for managing contact center system
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations44