Inventor

KONIG YOCHAI

US64 patents

⚠️ This page may combine multiple inventors who share the name “KONIG YOCHAI”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

KONIG YOCHAI

GENESYS TELECOMMUNICATIONS LABORATORIES INC

Predicting recognition quality of a phrase in automatic speech recognition systems

Systems and methods for chatbot generation

Generalized phrases in automatic speech recognition systems

Optimized routing of interactions to contact center agents based on forecast agent availability and customer patience

Optimized routing of interactions to contact center agents based on machine learning

Multi-tenant based analytics for contact centers

Systems and methods for automating customer interactions with enterprises

Method, system and computer program product for sentiment analysis

Method, system and computer program product for sentiment analysis

Method, system and computer program product for sentiment analysis

Method and system for sentiment analysis

Language model customization in speech recognition for speech analytics

System and method for performance-based routing of interactions in a contact center

Systems and methods for chatbot generation

Systems and methods relating to customer experience automation

System and method for providing dynamic recommendations based on interactions in retail stores

System and method for bridging online customer experience

System and method for generating a network of contact center agents and customers for optimized routing of interactions

Language model customization in speech recognition for speech analytics

Predicting recognition quality of a phrase in automatic speech recognition systems

Material selection for language model customization in speech recognition for speech analytics

System and method for performance-based routing of interactions in a contact center

System and method for dialogue tree generation

System and method for automatic quality evaluation of interactions

System and method for automatic quality management and coaching

Generalized phrases in automatic speech recognition systems

Dialogue flow optimization and personalization

Data-driven dialogue enabled self-help systems

Enhancing work force management with speech analytics

System and method for interactive multi-resolution topic detection and tracking

System and method for discovering and exploring concepts

System and method for semantically exploring concepts

Emotion detection in audio interactions

Automatic quality management of chat agents via chat bots

Call center builder platform

Systems and methods relating to customer experience automation

Fast out-of-vocabulary search in automatic speech recognition systems

UTOPY INC

Automatic, personalized online information and product services

System and method of call classification with context modeling based on composite words

Automatic, personalized online information and product services

KONIG YOCHAI

Method and system for personalized searching of information and product services by estimating an interest to a user

Automatic, personalized online information and product services

Automatic, personalized online information and product services

Personalized User Model

Automatic, personalized online information and product services

Methods and systems for conducting a personalized web browser search by probability estimation that is unseen document is of interest to the user

ANGEL COM INCORPORATED

Call center builder platform

Visual interactive voice response system

GENESYS CLOUD SERVICES INC

Technologies for blockchain-based data transparency and authentication

Blockchain-based technologies for hyper-personalized interactions across enterprises

GENESYC TELECOMMUNICATIONS LABORATORIES INC

Automatic quality management of chat agents via chat bots