Inventor

WEBSTER CRAIG A

US54 patents

⚠️ This page may combine multiple inventors who share the name “WEBSTER CRAIG A”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

WEBSTER CRAIG A

WEST CORP

Method and computer readable medium for geographic agent routing

Customer service call processing and support agent access application

Methods for admitting conference call hosts and participants into conference calls

System, methods, and computer-readable media for expedited access to conference calls

Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support application

Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support application

Patient tracking and dynamic updating of patient profile

Instant support agent call setup and call connection application

Customer service call processing and support agent access application

System for geographic agent routing

Methods and apparatus for conducting conference calls using a conferencing system adapted to operate between a circuit-switched network and a packet-switched network

Methods and apparatus for conducting conference calls using a conferencing system adapted to operate between a circuit-switched network and a packet-switched network

Applying user preferences, behavioral patterns and environmental factors to an automated customer support application

Enhanced conference access and control

Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support application

Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support application

Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support application

Customer service call processing and support agent access application

Multimode service communication configuration

Multimode service communication configuration

Systems, methods, and computer-readable media for expedited access to conference calls

Systems, methods, and computer-readable media for expedited access to conference calls

Patient tracking and dynamic updating of patient profile

System, method, and computer-readable medium for enabling both hearing and hearing-impaired callers to access a resource

Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support application

Instant support agent call setup and call connection application

Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support application

Systems, methods, and computer-readable media for enrolling conferees for expeditied access to conferencing services

Multimode service communication configuration

Patient tracking and dynamic updating of patient profile

Applying user preferences, behavioral patterns and environmental factors to an automated customer support application

Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support application

Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support application

Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support application

Systems, methods, and computer-readable media for expedited access to conference calls

Patient tracking and dynamic updating of patient profile

Applying user preferences, behavioral patterns and environmental factors to an automated customer support application

Customer service call processing and support agent access application

Methods and apparatus for conducting conference calls using a conferencing system adapted to operate between a circuit-switched network and a packet-switched network

International conferencing via globally distributed cascading servers

Methods and apparatus for conducting conference calls using a conferencing system adapted to operate between a circuit-switched network and a packet-switched network

System for geographic agent routing

WEBSTER CRAIG A

Systems, methods, and computer-readable media for expedited access to conference calls

Methods and apparatus for conducting conference calls using a conferencing system adapted to operate between a circuit-switched network and a packet-switched network

International conferencing via globally distributed cascading servers

OPEN INVENTION NETWORK LLC

Customer service call processing and support agent access application

Customer service call processing and support agent access application

Customer service call processing and support agent access application

BOUTCHER JAMES K

System for geographic agent routing

ALORICA BUSINESS SOLUTIONS LLC

Method and computer readable medium for geographic agent routing