Inventor
UNITT ASHLEY
GB19 patents
⚠️ This page may combine multiple inventors who share the name “UNITT ASHLEY”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
NEWVOICEMEDIA LTD
14 patentsUS9553982B2Jan 24, 2017
System and methods for tamper proof interaction recording and timestamping
NEWVOICEMEDIA LTD23 citations93
US10931724B2Feb 23, 2021
System and method for integrated virtual assistant-enhanced customer service
NEWVOICEMEDIA LTD7 citations83
US10229275B2Mar 12, 2019
System and methods for tamper proof interaction recording and timestamping
NEWVOICEMEDIA LTD6 citations83
US10162844B1Dec 25, 2018
System and methods for using conversational similarity for dimension reduction in deep analytics
NEWVOICEMEDIA LTD16 citations83
US11636216B2Apr 25, 2023
System and methods for tamper proof interaction recording and timestamping
NEWVOICEMEDIA LTD1 citations72
US10586175B2Mar 10, 2020
System and method for an optimized, self-learning and self-organizing contact center
NEWVOICEMEDIA LTD2 citations72
US9842216B2Dec 12, 2017
System and methods for tamper proof interaction recording and timestamping
NEWVOICEMEDIA LTD2 citations72
US10565244B2Feb 18, 2020
System and method for text categorization and sentiment analysis
NEWVOICEMEDIA LTD5 citations68
US9972014B2May 15, 2018
System and method for intelligent sales engagement
NEWVOICEMEDIA LTD6 citations67
US11178285B2Nov 16, 2021
System and method for an optimized, self-learning and self-organizing contact center
NEWVOICEMEDIA LTD0 citations61
US11734329B2Aug 22, 2023
System and method for text categorization and sentiment analysis
NEWVOICEMEDIA LTD0 citations58
US11922923B2Mar 5, 2024
Optimal human-machine conversations using emotion-enhanced natural speech using hierarchical neural networks and reinforcement learning
NEWVOICEMEDIA LTD0 citations51
US11501232B2Nov 15, 2022
System and method for intelligent sales engagement
NEWVOICEMEDIA LTD0 citations46
US8634538B2Jan 21, 2014
Method and apparatus for handling a telephone call
NEWVOICEMEDIA LTD0 citations40
PICKERING RICHARD
5 patentsUS8139753B2Mar 20, 2012
Method and apparatus for handling a telephone call
PICKERING RICHARD17 citations86
US8600756B2Dec 3, 2013
Handling a telephone call by voice analytics in a computer-telephony integration system
PICKERING RICHARD10 citations77
US8494150B2Jul 23, 2013
Computer-telephony integration in a service provider environment
PICKERING RICHARD0 citations50
US8774390B2Jul 8, 2014
Method and apparatus for handling a telephone call
PICKERING RICHARD0 citations45
US9679034B2Jun 13, 2017
Method and apparatus for operating a computer-telephony system
PICKERING RICHARD0 citations33