Inventor
YOKOTE MASATO
JP4 patents
⚠️ This page may combine multiple inventors who share the name “YOKOTE MASATO”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
IBM
2 patentsUS7373309B2May 13, 2008
System and method for calculating and displaying estimated wait times for transaction request based on the skill required to process the transaction request
IBM24 citations90
US7792726B2Sep 7, 2010
Reception management system for assigning transaction requests to operator terminals
IBM11 citations82
NISHIKAWA AKIRA
2 patentsUS8676625B2Mar 18, 2014
Customer terminal for conducting a video conference between the customer terminal and an operator terminal and in which an estimated wait time is determined based on operator skill and an average dealing time
NISHIKAWA AKIRA5 citations81
US8209210B2Jun 26, 2012
System and method for calculating and displaying estimated wait times for transaction request based on the skill required to process the transaction request
NISHIKAWA AKIRA5 citations71