Inventor
MURRAY ED
US3 patents
Patents
3 patentsUS8108237B2Jan 31, 2012
Systems for integrating contact center monitoring, training and scheduling
BOURNE JOHN77 citations95
US8117064B2Feb 14, 2012
Systems and methods for workforce optimization and analytics
BOURNE JOHN25 citations90
US8112298B2Feb 7, 2012
Systems and methods for workforce optimization
BOURNE JOHN13 citations81