Inventor
NIES JAMES GORDON
US12 patents
⚠️ This page may combine multiple inventors who share the name “NIES JAMES GORDON”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
BOURNE JOHN
3 patentsUS8108237B2Jan 31, 2012
Systems for integrating contact center monitoring, training and scheduling
BOURNE JOHN77 citations95
US8117064B2Feb 14, 2012
Systems and methods for workforce optimization and analytics
BOURNE JOHN25 citations90
US8112298B2Feb 7, 2012
Systems and methods for workforce optimization
BOURNE JOHN13 citations81
VERINT AMERICAS INC
3 patentsUS7949552B2May 24, 2011
Systems and methods for context drilling in workforce optimization
VERINT AMERICAS INC51 citations94
US7660406B2Feb 9, 2010
Systems and methods for integrating outsourcers
VERINT AMERICAS INC18 citations83
US7660407B2Feb 9, 2010
Systems and methods for scheduling contact center agents
VERINT AMERICAS INC8 citations83
KEREN SHIMON
3 patentsUS8160233B2Apr 17, 2012
System and method for detecting and displaying business transactions
KEREN SHIMON35 citations90
US8670552B2Mar 11, 2014
System and method for integrated display of multiple types of call agent data
KEREN SHIMON12 citations81
US8971517B2Mar 3, 2015
System and method for processing agent interactions
KEREN SHIMON4 citations70