P

Inventor

LYERLY THOMAS

US6 patents
⚠️ This page may combine multiple inventors who share the name “LYERLY THOMAS”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

BOURNE JOHN

3 patents
US8108237B2Jan 31, 2012

Systems for integrating contact center monitoring, training and scheduling

BOURNE JOHN77 citations95
US8117064B2Feb 14, 2012

Systems and methods for workforce optimization and analytics

BOURNE JOHN25 citations90
US8112298B2Feb 7, 2012

Systems and methods for workforce optimization

BOURNE JOHN13 citations81

VERINT AMERICAS INC

2 patents
US7913063B1Mar 22, 2011

System and method for performance based call distribution

VERINT AMERICAS INC24 citations90
US7792278B2Sep 7, 2010

Integration of contact center surveys

VERINT AMERICAS INC15 citations82

LYERLY THOMAS

1 patent
US8112306B2Feb 7, 2012

System and method for facilitating triggers and workflows in workforce optimization

LYERLY THOMAS26 citations87