Inventor
LEE HOWARD M
US18 patents
⚠️ This page may combine multiple inventors who share the name “LEE HOWARD M”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
INTELLISIST INC
10 patentsUS9392117B2Jul 12, 2016
Computer-implemented call center architecture and method for optimizing customer experience through in-band expert intervention
INTELLISIST INC15 citations92
US7783513B2Aug 24, 2010
Business performance and customer care quality measurement
INTELLISIST INC17 citations92
US9667793B2May 30, 2017
System and method for providing ongoing call center call assistance with the aid of a digital computer
INTELLISIST INC2 citations73
US9621726B2Apr 11, 2017
Computer-implemented system and method for detecting events for use in an automated call center environment
INTELLISIST INC3 citations73
US10446134B2Oct 15, 2019
Computer-implemented system and method for identifying special information within a voice recording
INTELLISIST INC1 citations71
US9881604B2Jan 30, 2018
System and method for identifying special information
INTELLISIST INC3 citations71
US10469663B2Nov 5, 2019
Computer-implemented system and method for protecting sensitive information within a call center in real time
INTELLISIST INC1 citations62
US8954332B2Feb 10, 2015
Computer-implemented system and method for masking special data
INTELLISIST INC3 citations61
US10375242B2Aug 6, 2019
System and method for user notification regarding detected events
INTELLISIST INC0 citations52
US10154140B2Dec 11, 2018
System and method for providing customer-specific ongoing call center assistance with the aid of a digital computer
INTELLISIST INC0 citations52
CORNELL RES FOUNDATION INC
2 patentsUS6230040B1May 8, 2001
Method for performing magnetic resonance angiography with dynamic k-space sampling
CORNELL RES FOUNDATION INC60 citations96
US5928148AJul 27, 1999
Method for performing magnetic resonance angiography over a large field of view using table stepping
CORNELL RES FOUNDATION INC153 citations95