Inventor
MINERT BRIAN DOUGLAS
US15 patents
⚠️ This page may combine multiple inventors who share the name “MINERT BRIAN DOUGLAS”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
MINERT BRIAN DOUGLAS
8 patentsUS8478848B2Jul 2, 2013
Multi-tiered media services using cloud computing for globally interconnecting business and customers
MINERT BRIAN DOUGLAS37 citations93
US8254558B2Aug 28, 2012
Contact handling systems including automated return contact response reminders
MINERT BRIAN DOUGLAS21 citations90
US8209207B2Jun 26, 2012
Broad-based incremental training sessions for company representatives in contact handling systems
MINERT BRIAN DOUGLAS23 citations90
US8209209B2Jun 26, 2012
Providing work, training, and incentives to company representatives in contact handling systems
MINERT BRIAN DOUGLAS23 citations90
US8180666B2May 15, 2012
Real-time performance based incentives for company representatives in contact handling systems
MINERT BRIAN DOUGLAS28 citations90
US8180662B2May 15, 2012
Rapid deployment of training for company representatives in contact handling systems
MINERT BRIAN DOUGLAS27 citations90
US8223948B2Jul 17, 2012
Multi-tiered media services for globally interconnecting businesses and customers
MINERT BRIAN DOUGLAS21 citations89
US9313331B2Apr 12, 2016
Systems and methods of introducing beneficial communication latency in contact handling systems
MINERT BRIAN DOUGLAS0 citations45
INCONTACT INC
3 patentsUS8351595B2Jan 8, 2013
Restoration of a caller to a previous place in an on-hold queue
INCONTACT INC21 citations85
US9661149B2May 23, 2017
Telephony systems using cloud computing for interconnecting businesses and customers
INCONTACT INC1 citations51
US9838532B2Dec 5, 2017
Contact center load forecasting
INCONTACT INC0 citations30