Inventor
O' BRIEN LAUREN
US6 patents
⚠️ This page may combine multiple inventors who share the name “O' BRIEN LAUREN”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
ASPECT COMM CORP
4 patentsUS6584191B1Jun 24, 2003
Staffing-based percentage-allocation routing using real-time data
ASPECT COMM CORP139 citations97
US6850613B2Feb 1, 2005
Customer service request allocations based upon real-time data and forecast data
ASPECT COMM CORP83 citations96
US6744878B1Jun 1, 2004
Real-time transaction routing augmented with forecast data and agent schedules
ASPECT COMM CORP264 citations96
US7043007B2May 9, 2006
System and method to allocate transactions
ASPECT COMM CORP36 citations91