Inventor

DHAWAN SALIL

IN40 patents

⚠️ This page may combine multiple inventors who share the name “DHAWAN SALIL”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

DHAWAN SALIL

NICE LTD

Upfront customer time consideration along with optimized agent desktop in a contact center

System and method for determining and utilizing after-call-work factor in contact center quality processes

Upfront customer time consideration along with optimized agent desktop in a contact center

Upfront customer time consideration along with optimized agent desktop in a contact center

Genuineness of customer feedback

Upfront customer time consideration along with optimized agent desktop in a contact center

System and method to evaluate agent call logging in a contact center

System and method for determining and utilizing after-call-work factor in contact center quality processes

Method for dynamically prioritizing inbound interactions in a digital multi-channel contact center

System and method for measuring agent-burnout index and identifying a root-cause in a contact center

System and methods of identifying and utilizing agent credibility divergence in contact center quality processes

System and method for determining and utilizing repeated conversations in contact center quality processes

System and method to gauge agent self-assessment effectiveness in a contact center

Computerized-method and computerized-system for training and applying a machine learning (ML) textual behavioral identification model to authenticate an agent, in a digital multi-channel environment

System and method to prioritize and resume disconnected customer interactions

Systems and methods to triage contact center issues using an incident grievance score

System and method to formulate effective energy breaks in a contact center

INCONTACT INC

System and method for prioritizing tenants for a service for a request router in a cloud-based software as a service (SaaS) platform contact-center

Systems and methods for optimal channel selection

Systems and methods for optimal channel selection

System and method for redirecting inbound-voice-interactions to digital channels in a contact center

System and method for identifying similar queries by a customer on different digital channels in a multichannel contact center

Systems and methods for optimal channel selection

System and method for redirecting inbound-voice-interactions to digital channels in a contact center

System and method for reducing wait-time in a multichannel contact center

System and method for reducing wait-time in a multichannel contact center

System and method for prioritizing tenants for a service for a request router in a cloud-based software as a service (SaaS) platform contact-center

Systems and methods for data synchronization in a multi-tenant synchronization system

System and method enhancing customers satisfaction by assigning abandoned inbound-interactions to agents each on a satisfactory digital-channel type

System and method for identifying and utilizing agent working from home impact score

AVAYA INC

Interaction based suitable channel selection for queued customers

Single point secured mechanism to disable and enable the access to all user associated entities

Interaction based suitable channel selection for queued customers

Communication session hold time management in a contact center

Communication session hold time management in a contact center

Fault detection and management in a real-time communication

Interaction determined auto-answer time

Facilitation of a conference call between static and rotating participants

AVAYA MAN LP

Connecting contact center resources using DLT for IOT solutions

ACTIMIZE LTD

System and method for detecting fraud and insider trading