Inventor
VYAS RAHUL
IN37 patents
⚠️ This page may combine multiple inventors who share the name “VYAS RAHUL”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
NICE LTD
14 patentsUS10616413B1Apr 7, 2020
System and method for distributing an agent interaction for evaluation based on the quality of service
NICE LTD13 citations80
US10992808B1Apr 27, 2021
Upfront customer time consideration along with optimized agent desktop in a contact center
NICE LTD3 citations73
US11386382B1Jul 12, 2022
System and method for determining and utilizing after-call-work factor in contact center quality processes
NICE LTD4 citations70
US11800015B2Oct 24, 2023
Upfront customer time consideration along with optimized agent desktop in a contact center
NICE LTD0 citations62
US11575790B2Feb 7, 2023
Upfront customer time consideration along with optimized agent desktop in a contact center
NICE LTD0 citations62
US11367089B2Jun 21, 2022
Genuineness of customer feedback
NICE LTD1 citations62
US11310364B2Apr 19, 2022
Upfront customer time consideration along with optimized agent desktop in a contact center
NICE LTD0 citations62
US11676094B2Jun 13, 2023
System and method for determining and utilizing after-call-work factor in contact center quality processes
NICE LTD0 citations60
US12309320B2May 20, 2025
System and methods of identifying and utilizing agent credibility divergence in contact center quality processes
NICE LTD0 citations52
US11847602B2Dec 19, 2023
System and method for determining and utilizing repeated conversations in contact center quality processes
NICE LTD0 citations50
US11961031B2Apr 16, 2024
System and method to gauge agent self-assessment effectiveness in a contact center
NICE LTD0 citations49
US10863027B1Dec 8, 2020
System and method for distributing an agent interaction for evaluation based on the quality of service
NICE LTD0 citations47
US12469497B2Nov 11, 2025
Computerized-method and computerized-system for training and applying a machine learning (ML) textual behavioral identification model to authenticate an agent, in a digital multi-channel environment
NICE LTD0 citations46
US12289427B2Apr 29, 2025
System and method of efficient selection of evaluation form
NICE LTD0 citations36
PROCTER & GAMBLE
12 patentsUS11207440B2Dec 28, 2021
Volatile composition dispenser with increased membrane exposure and volatile composition weight loss
PROCTER & GAMBLE8 citations83
US10561755B2Feb 18, 2020
Volatile composition dispenser with retractable push button
PROCTER & GAMBLE10 citations83
US10561754B2Feb 18, 2020
Volatile composition dispenser with lockable button
PROCTER & GAMBLE10 citations83
US10471168B2Nov 12, 2019
Volatile composition dispenser with increased membrane exposure and volatile composition weight loss
PROCTER & GAMBLE4 citations83
US11554192B2Jan 17, 2023
Volatile composition dispenser
PROCTER & GAMBLE2 citations71
US12042582B2Jul 23, 2024
Volatile composition dispenser with increased membrane exposure and volatile composition weight loss
PROCTER & GAMBLE0 citations62
US11872330B2Jan 16, 2024
Volatile composition dispenser with increased membrane exposure and volatile composition weight loss
PROCTER & GAMBLE0 citations62
US11833276B2Dec 5, 2023
Volatile composition dispenser
PROCTER & GAMBLE0 citations61
US11938242B2Mar 26, 2024
Apparatus and method for reducing malodor on surfaces
PROCTER & GAMBLE0 citations59
US12011517B2Jun 18, 2024
Air freshening product
PROCTER & GAMBLE0 citations48
US12398341B2Aug 26, 2025
Apparatus and compositions for improving scent delivery
PROCTER & GAMBLE0 citations45
US12247180B2Mar 11, 2025
Apparatus and compositions for improving scent delivery
PROCTER & GAMBLE0 citations45
INCONTACT INC
9 patentsUS11716671B2Aug 1, 2023
Systems and methods for optimal channel selection
INCONTACT INC1 citations69
US11337133B1May 17, 2022
Systems and methods for optimal channel selection
INCONTACT INC4 citations69
US11647120B1May 9, 2023
System and method for redirecting inbound-voice-interactions to digital channels in a contact center
INCONTACT INC2 citations68
US11782940B2Oct 10, 2023
System and method for identifying similar queries by a customer on different digital channels in a multichannel contact center
INCONTACT INC0 citations62
US11546826B2Jan 3, 2023
Systems and methods for optimal channel selection
INCONTACT INC0 citations59
US12003670B2Jun 4, 2024
System and method for redirecting inbound-voice-interactions to digital channels in a contact center
INCONTACT INC0 citations58
US12026158B2Jul 2, 2024
System and method for reducing wait-time in a multichannel contact center
INCONTACT INC0 citations57
US11657049B1May 23, 2023
System and method for reducing wait-time in a multichannel contact center
INCONTACT INC0 citations57
US11659088B1May 23, 2023
System and method enhancing customers satisfaction by assigning abandoned inbound-interactions to agents each on a satisfactory digital-channel type
INCONTACT INC0 citations41