Inventor
KOROLEV NIKOLAY I
US9 patents
⚠️ This page may combine multiple inventors who share the name “KOROLEV NIKOLAY I”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
GENESYS TELECOMMUNICATIONS LABORATORIES INC
8 patentsUS9674361B2Jun 6, 2017
System and method for intelligent task management in a workbin
GENESYS TELECOMMUNICATIONS LABORATORIES INC107 citations97
US9596350B1Mar 14, 2017
Virtual interactions in contact center operations
GENESYS TELECOMMUNICATIONS LABORATORIES INC89 citations96
US9823949B2Nov 21, 2017
System and method for intelligent task management and routing
GENESYS TELECOMMUNICATIONS LABORATORIES INC19 citations91
US10162685B2Dec 25, 2018
System and method for intelligent task management and routing
GENESYS TELECOMMUNICATIONS LABORATORIES INC3 citations72
US10373171B2Aug 6, 2019
System and method for making engagement offers based on observed navigation path
GENESYS TELECOMMUNICATIONS LABORATORIES INC6 citations68
US10127321B2Nov 13, 2018
Proactive knowledge offering system and method
GENESYS TELECOMMUNICATIONS LABORATORIES INC5 citations68
US9998599B2Jun 12, 2018
Virtual interactions in contact center operations
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations50
US10986232B2Apr 20, 2021
Systems and methods for sizing modular routing applications
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations45