Inventor

COUSSEMENT STEFAAN VALERE ALBERT

BE8 patents

⚠️ This page may combine multiple inventors who share the name “COUSSEMENT STEFAAN VALERE ALBERT”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

GENESYS TELECOMM LAB INC

4 patents

US8031860B2Oct 4, 2011

Distributed hardware/software system for managing agent status in a communication center

GENESYS TELECOMM LAB INC17 citations90

US7801111B2Sep 21, 2010

Capability-based routing

GENESYS TELECOMM LAB INC19 citations90

US9118624B2Aug 25, 2015

Distributed hardware/software system for managing agent status in a communication center

GENESYS TELECOMM LAB INC0 citations49

US8837709B2Sep 16, 2014

Distributed hardware/software system for managing agent status in a communication center

GENESYS TELECOMM LAB INC0 citations49

GENESYS TELECOMMUNICATIONS LABORATORIES INC

3 patents

US9413892B2Aug 9, 2016

Distributed hardware/software system for managing agent status in a communication center

GENESYS TELECOMMUNICATIONS LABORATORIES INC1 citations60

US10057363B2Aug 21, 2018

Distributed hardware/software system for managing agent status in a communication center

GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations49

US10986232B2Apr 20, 2021

Systems and methods for sizing modular routing applications

GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations45

COUSSEMENT STEFAAN VALERE ALBERT

1 patent

US8437463B2May 7, 2013

Distributed hardware/software system for managing agent status in a communication center

COUSSEMENT STEFAAN VALERE ALBERT4 citations66