Inventor

CICCHITTO ANGELO

IT11 patents

⚠️ This page may combine multiple inventors who share the name “CICCHITTO ANGELO”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

GENESYS TELECOMMUNICATIONS LABORATORIES INC

7 patents

US9565296B2Feb 7, 2017

Call event tagging and call recording stitching for contact center call recordings

GENESYS TELECOMMUNICATIONS LABORATORIES INC9 citations91

US9596344B2Mar 14, 2017

System and method for encrypting and recording media for a contact center

GENESYS TELECOMMUNICATIONS LABORATORIES INC6 citations82

US9781253B2Oct 3, 2017

System and method for geo-location based media recording for a contact center

GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations71

US11620656B2Apr 4, 2023

System and method for personalization as a service

GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations59

US10455081B2Oct 22, 2019

Network recording and speech analytics system and method

GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations51

US9900429B2Feb 20, 2018

Network recording and speech analytics system and method

GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations51

US10063693B2Aug 28, 2018

System and method for geo-location based media recording for a contact center

GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations50

GENESYS TELECOMM LAB INC

4 patents

US9294615B2Mar 22, 2016

System and method for handling call recording failures for a contact center

GENESYS TELECOMM LAB INC15 citations91

US9178989B2Nov 3, 2015

Call event tagging and call recording stitching for contact center call recordings

GENESYS TELECOMM LAB INC10 citations91

US9065830B2Jun 23, 2015

Network recording and speech analytics system and method

GENESYS TELECOMM LAB INC9 citations91

US9049197B2Jun 2, 2015

System and method for handling call recording failures for a contact center

GENESYS TELECOMM LAB INC14 citations91