Inventor
FLORES HARPER
US4 patents
Patents
4 patentsUS11665044B2May 30, 2023
Adaptive rule trigger thresholds for managing contact center interaction time
INTRADIEM INC1 citations71
US12418451B2Sep 16, 2025
Live-monitoring to trigger agent instance modification actions via an in-house management network
INTRADIEM INC0 citations60
US12074754B2Aug 27, 2024
Live-monitoring to trigger communication actions via an in-house management network
INTRADIEM INC1 citations60
US12445559B1Oct 14, 2025
Systems and methods for modifying contact center queue assignments
INTRADIEM INC1 citations56