Inventor
PERLMUTTER S MICHAEL
US22 patents
⚠️ This page may combine multiple inventors who share the name “PERLMUTTER S MICHAEL”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
GENESYS TELECOMMUNICATIONS LABORATORIES INC
6 patentsUS10289817B2May 14, 2019
Trust conferencing apparatus and methods in digital communication
GENESYS TELECOMMUNICATIONS LABORATORIES INC3 citations72
US9721565B2Aug 1, 2017
Method for selecting interactive voice response modes using human voice detection analysis
GENESYS TELECOMMUNICATIONS LABORATORIES INC4 citations72
US10552743B2Feb 4, 2020
Recursive adaptive interaction management system
GENESYS TELECOMMUNICATIONS LABORATORIES INC3 citations71
US9628463B2Apr 18, 2017
Trust-interactive communication applications
GENESYS TELECOMMUNICATIONS LABORATORIES INC1 citations63
US10726112B2Jul 28, 2020
Trust in physical networks
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations52
US9641687B2May 2, 2017
Customer-enabled evaluation and control of communication center agent contact
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations51
GENESYS TELECOMM LAB INC
5 patentsUS6470080B2Oct 22, 2002
In-band signaling for routing
GENESYS TELECOMM LAB INC34 citations95
US6104802AAug 15, 2000
In-band signaling for routing
GENESYS TELECOMM LAB INC39 citations95
US7827290B2Nov 2, 2010
Method for integrating client WEB history and call center history into a single interaction history accessible in real time
GENESYS TELECOMM LAB INC6 citations63
US9124696B2Sep 1, 2015
Customer-enabled evaluation and control of communication center agent contact
GENESYS TELECOMM LAB INC1 citations51
US9384446B2Jul 5, 2016
Recursive adaptive interaction management system
GENESYS TELECOMM LAB INC0 citations50
RISTOCK HERBERT WILLI ARTUR
4 patentsUS8325215B2Dec 4, 2012
Trust conferencing apparatus and methods in digital communication
RISTOCK HERBERT WILLI ARTUR10 citations83
US9537890B2Jan 3, 2017
Trust in physical networks
RISTOCK HERBERT WILLI ARTUR1 citations62
US9141772B2Sep 22, 2015
Trust conferencing apparatus and methods in digital communication
RISTOCK HERBERT WILLI ARTUR2 citations61
US9979737B2May 22, 2018
Scoring persons and files for trust in digital communication
RISTOCK HERBERT WILLI ARTUR1 citations52
PERLMUTTER S MICHAEL
3 patentsUS8831183B2Sep 9, 2014
Method for selecting interactive voice response modes using human voice detection analysis
PERLMUTTER S MICHAEL6 citations82
US8315374B2Nov 20, 2012
Customer-controlled recording
PERLMUTTER S MICHAEL7 citations82
US10171674B2Jan 1, 2019
Customer-controlled recording
PERLMUTTER S MICHAEL0 citations50