Inventor
KISHINSKY KONSTATIN
US3 patents
Patents
3 patentsUS6067357AMay 23, 2000
Telephony call-center scripting by Petri Net principles and techniques
GENESYS TELECOMM LAB INC325 citations97
US6449358B1Sep 10, 2002
Method for predicting and managing call load by determining the optimum frequency of outbound call generation during an out-bound calling campaign from a call center
GENESYS TELECOMM LAB INC205 citations96
US6178239B1Jan 23, 2001
Telephony call-center scripting by petri net principles and techniques
GENESYS TELECOMM LAB INC105 citations96