Inventor

ERHART GEORGE

US50 patents

⚠️ This page may combine multiple inventors who share the name “ERHART GEORGE”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

ERHART GEORGE

AVAYA INC

Service robot assessment and operation

Operational parameters

Service robot communication systems and system self-configuration

Communication systems for multi-source robot control

Pseudo agent matching

Contact center delivery in-building homing service

Answer based agent routing and display method

Contact center agent training trajectory

Ongoing text analysis to self-regulate network node allocations and contact center adjustments

Selection of robot operation mode from determined compliance with a security criteria

Contact center delivery in-building homing service

Selection of robot operation mode from determined compliance with a security criteria

Contact center delivery in-building homing service

Movement and interaction verification

Unspoken sentiment

Aggregated multi-topic agent desktop

Anti-trending

Natural language processing (NLP) and natural language generation (NLG) based on user context for enhanced contact center communication

Cross-domain topic expansion

Social media identity discovery and mapping for banking and government

Dialog reorder

Communication systems for multi-source robot control

Communication systems for multi-source robot control

Automated coordinated co-browsing with text chat services

Command and control of a robot by a contact center with third-party monitoring

Command and control of a robot by a contact center with third-party monitoring

Agent-initiated automated co-browse

Optimization in workforce management using work assignment engine data

Location enhancements for mobile messaging

Automatic cloud capacity adjustment

Live assist

Semantic translation model training

Kiosk escalation

Skill change and routing correction

ERHART GEORGE

Social media language identification and routing

Securing a device based on atypical user behavior

Conditioning responses to emotions of text communications

Variable noise control threshold

Virtual machine implementation of multiple use context executing on a communication device

Routing of contacts based on predicted escalation time

System and method for generating queries

Social media identity discovery and mapping

Contact center trend analysis and process altering system and method

Real-time probability based contact handling time

Pervasive contact center

AVAYA MAN LP

Enhanced digital messaging

Enhanced digital messaging

Enhanced digital messaging

Enhanced digital messaging

Methods and systems of providing response based on communication session participant request urgency