Inventor

MATULA VALENTINE C

US120 patents

⚠️ This page may combine multiple inventors who share the name “MATULA VALENTINE C”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

MATULA VALENTINE C

AVAYA INC

Method and apparatus for distributed interactive voice processing

Dynamic video generation in interactive voice response systems

Coordination of content streams in interactive voice response systems

Service robot assessment and operation

Operational parameters

Service robot communication systems and system self-configuration

Communication systems for multi-source robot control

Cross-lingual seeding of sentiment

Automatic negative question handling

Contact center delivery in-building homing service

Answer based agent routing and display method

Contact center agent training trajectory

Dialog compatability

Asynchronous event handling for video streams in interactive voice response systems

Proxy-based, transaction authorization system

Dynamic multimedia content stream delivery based on quality of service

Interactive voice response system with partial human monitoring

Codec sequence detection

Speech analytics: conversation timing and adjustment

Real time sign language conversion for communication in a contact center

Synchronizing information across telecommunications terminals for multiple users

Managed channel for agent-to-agent consultation

Filler video streams in interactive voice response systems

Selection of robot operation mode from determined compliance with a security criteria

Systems and methods for compiling and dynamically updating a collection of frequently asked questions

Contact center delivery in-building homing service

Selection of robot operation mode from determined compliance with a security criteria

Geo-spatial event processing

Contact center delivery in-building homing service

Movement and interaction verification

Unspoken sentiment

Aggregated multi-topic agent desktop

Anti-trending

Cross-domain topic expansion

Social media identity discovery and mapping for banking and government

Dialog reorder

AVAYA TECHNOLOGY CORP

Accent-based matching of a communicant with a call-center agent

Method and apparatus for validating agreement between textual and spoken representations of words

Method and apparatus for interactive voice processing with visual monitoring channel

Method and apparatus for translating a classification system into a target language

Methods and apparatus for automatic training using natural language techniques for analysis of queries presented to a trainee and responses from the trainee

ERHART GEORGE WILLIAM

Method of retaining a media stream without its private audio content

Dynamic IVR dialog based on analytics data

Interactive voice response system with prioritized call monitoring

Servicing calls in call centers based on caller geo-location

AT & T CORP

Call handling method for credit and fraud management

AMERICAN TELEPHONE & TELEGRAPH

Telemarketing complex performance management system

ERHART GEORGE W

System and method for dynamic ASR based on social media

ERHART GEORGE

Social media language identification and routing

MATULA VALENTINE C

System and method for assuring quality real-time communication experience in virtual machine