Inventor

Li xu hua

US21 patents

⚠️ This page may combine multiple inventors who share the name “Li xu hua”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

Li xu hua

ZOOM VIDEO COMMUNICATIONS INC

Video call queues

Collaborative virtual waiting room

Collaborative virtual waiting room with connection modes

Sentiment-based prioritization of contact center engagements

Data aggregation for user interaction enhancement

Controlled incoming query distribution based on skip criteria

Incoming query distribution using parallel processing

Event-based contact center deployment and termination

Connecting a supervisor device to a contact center engagement

User interaction enhancement for contact center

Event-based contact center deployment

Sentiment-based participation requests for contact center engagements

Mapping a universal contact center service access point to a service access point specific to a determined modality

Profile-based contact center request routing

Contact center private web sessions

Queue management of collaborative virtual waiting rooms

Limiting query distribution within an agent group

Limiting query distribution within an agent group based on skip criteria

ZOOM COMMUNICATIONS INC

Private web sessions in contact center interactions

Request routing based on contact center engagement history

Distributing queries to agent group devices