Inventor
SKARZYNSKI STEPHEN L
US2 patents
Patents
2 patentsUS6173053B1Jan 9, 2001
Optimizing call-center performance by using predictive data to distribute calls among agents
AVAYA TECHNOLOGY CORP594 citations98
US6163607ADec 19, 2000
Optimizing call-center performance by using predictive data to distribute agents among calls
AVAYA TECHNOLOGY CORP768 citations98