Inventor

LEONARD COLIN MICHAEL

US5 patents

⚠️ This page may combine multiple inventors who share the name “LEONARD COLIN MICHAEL”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

GENESYS TELECOMM LAB INC

2 patents

US7907598B2Mar 15, 2011

Method for implementing and executing communication center routing strategies represented in extensible markup language

GENESYS TELECOMM LAB INC65 citations97

US7792773B2Sep 7, 2010

Method and system for enabling automated and real-time discovery of skills available to agents and systems in a multimedia communications network

GENESYS TELECOMM LAB INC97 citations95

ANISIMOV NIKOLAY

1 patent

US9553755B2Jan 24, 2017

Method for implementing and executing communication center routing strategies represented in extensible markup language

ANISIMOV NIKOLAY21 citations93

GENESYS TELCOMM LAB INC

1 patent

USRE45959EMar 29, 2016

Method and system for enabling automated and real-time discovery of skills available to agents and systems in a multimedia communications network

GENESYS TELCOMM LAB INC22 citations88

GENESYS TELECOMMUNICATIONS LABORATORIES INC

1 patent

US10038783B2Jul 31, 2018

System and method for handling interactions with individuals with physical impairments

GENESYS TELECOMMUNICATIONS LABORATORIES INC11 citations83