Inventor

KHOURI JOSEPH F

US49 patents

⚠️ This page may combine multiple inventors who share the name “KHOURI JOSEPH F”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

KHOURI JOSEPH F

CISCO TECH INC

Call hold manager system and method

Optimal call speed for call center agents

Interaction based on facial recognition of conference participants

Packet routing to reduce susceptibility to disturbances

System and method for providing prioritized access to a messaging system

Method and system for logging voice quality issues for communication connections

System and method for adaptively improving voice quality throughout a communication session

Method and system for communicating with an automatic call distributor system agent

Method and system using presence information to improve services provided by automatic call distribution centers

Automatic restriction of reply emails

Time-sensitive-packet jitter and latency minimization on a shared data link

System and method for controlling delivery of streaming media

Method and system for automatic call distribution based on location information for call center agents

Method and system for managing calls of an automatic call distributor

Methods, devices and software for redundant transmission of voice data over a packet network connection established according to an unreliable communication protocol

Method and system for utilizing proxy designation in a call system

Camping on a conference or telephony port

System and method for presence notification for video projection status

Method and system for using presence information in error notification

Automated system and method for handling human and caller queues

Method and system for handling calls at an automatic call distribution system

Method and system for logging voice quality issues for communication connections

CISCO TECH IND

Codec selection to improve media communication

Packet routing to reduce susceptibility to disturbances

Call center with location queuing and dispatching

Time-sensitive-packet jitter and latency minimization on a shared data link

Shared digital signal processing resources for communications devices

Method and system for communicating navigation information

Method and system for automatic contact distribution utilizing presence detection

KHOURI JOSEPH F

Intelligent social collaboration hover card

Text oriented, user-friendly editing of a voicemail message

Gesture-based actions in a video communication session

Intelligent social collaboration watchlist that visually indicates an order of relevance

Intelligent social collaboration unified media

Method and apparatus for using mobility information to select profiles in network systems

SHAFFER SHMUEL

System and method for integrated queue management

Method and system for transferring a call at an automatic call distribution system

Method and system for blocking lower priority communications for improved automatic call distribution

Method and system for automatic call distribution

System and method for navigating using multiple modalities

ASPECT COMM CORP

Method and apparatus for establishing connections

Method and apparatus for processing a telephone call

PATEL LABHESH

Secure voice communication channel for confidential messaging

Messaging system with content-based dynamic menu generation

JAIN MUKUL

Identification of multiple persons on a phone call

Forwarding one or more preferences during call forwarding

SIEMENS INF & COMM NETWORKS

Fax overflow loopback prevention

ROLM SYSTEMS

Call transfers by voice messaging system (VMS) integrated to a private branch exchange

ROLM COMPANY FORMERLY ROLM SYS

Call progress monitoring