Inventor
CHAHROURI GEBRAN G
US12 patents
⚠️ This page may combine multiple inventors who share the name “CHAHROURI GEBRAN G”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
CISCO TECH INC
6 patentsUS7706522B2Apr 27, 2010
Method and system for communicating with an automatic call distributor system agent
CISCO TECH INC32 citations92
US8345854B2Jan 1, 2013
Method and system using presence information to improve services provided by automatic call distribution centers
CISCO TECH INC8 citations84
US7349535B2Mar 25, 2008
Method and system for automatic call distribution based on location information for call center agents
CISCO TECH INC11 citations84
US7657263B1Feb 2, 2010
Method and system for automatic call distribution based on customized logic relating to agent behavior
CISCO TECH INC17 citations80
US7904760B2Mar 8, 2011
Method and system for using presence information in error notification
CISCO TECH INC4 citations63
US7813493B2Oct 12, 2010
Method and system for handling calls at an automatic call distribution system
CISCO TECH INC4 citations61
SHAFFER SHMUEL
5 patentsUS8081749B1Dec 20, 2011
System and method for integrated queue management
SHAFFER SHMUEL29 citations92
US8284920B2Oct 9, 2012
Method and system for transferring a call at an automatic call distribution system
SHAFFER SHMUEL13 citations84
US8548156B2Oct 1, 2013
Method and system for blocking lower priority communications for improved automatic call distribution
SHAFFER SHMUEL6 citations73
US8102991B2Jan 24, 2012
Method and system for automatic call distribution
SHAFFER SHMUEL4 citations63
US9250084B2Feb 2, 2016
System and method for navigating using multiple modalities
SHAFFER SHMUEL2 citations62