Inventor
CHAN VICTOR CHUNG-WAI
US15 patents
⚠️ This page may combine multiple inventors who share the name “CHAN VICTOR CHUNG-WAI”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
ORACLE INT CORP
12 patentsUS9501764B2Nov 22, 2016
Method and system for communicating within a messaging architecture using a structured data object
ORACLE INT CORP9 citations82
US10623345B2Apr 14, 2020
Method and system for communicating within a messaging architecture using a structured data object
ORACLE INT CORP2 citations71
US9553990B2Jan 24, 2017
Recommended roster based on customer relationship management data
ORACLE INT CORP3 citations71
US9509642B2Nov 29, 2016
Messaging architecture configured to use an execution-enabled element to initiate an operation in an application
ORACLE INT CORP5 citations71
US9325645B2Apr 26, 2016
Method and system for communicating within a messaging architecture using dynamic form generation
ORACLE INT CORP4 citations71
US11151577B2Oct 19, 2021
Dynamically selecting contact center workflows based on workflow insights
ORACLE INT CORP3 citations70
US9729718B2Aug 8, 2017
Dynamic agent workflow based on contact center load
ORACLE INT CORP3 citations70
US10445670B2Oct 15, 2019
Team-based approach to skills-based agent assignment
ORACLE INT CORP3 citations67
US11403571B2Aug 2, 2022
Team-based approach to skills-based agent assignment
ORACLE INT CORP1 citations56
US9972024B2May 15, 2018
Customer insight hub for multi-channel customer engagement solutions
ORACLE INT CORP1 citations49
US9225834B2Dec 29, 2015
Contact center skills modeling using customer relationship management (CRM) incident categorization structure
ORACLE INT CORP1 citations41
US10348579B2Jul 9, 2019
Ubiquitous trouble management and E-service ecosystem for the internet of things
ORACLE INT CORP0 citations40