Inventor

BELL CLIFF

US13 patents

⚠️ This page may combine multiple inventors who share the name “BELL CLIFF”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.

GENESYS TELECOMMUNICATIONS LABORATORIES INC

9 patents

US10645225B1May 5, 2020

Systems and methods relating to chat interfaces

GENESYS TELECOMMUNICATIONS LABORATORIES INC21 citations92

US11063943B2Jul 13, 2021

System and method for re-authentication of asynchronous messaging

GENESYS TELECOMMUNICATIONS LABORATORIES INC8 citations82

US9723145B2Aug 1, 2017

System and method for analysis and correlation of scoring and customer satisfaction

GENESYS TELECOMMUNICATIONS LABORATORIES INC7 citations82

US9961076B2May 1, 2018

GENESYS CLOUD SERVICES INC

4 patents

US11893904B2Feb 6, 2024

Utilizing conversational artificial intelligence to train agents

GENESYS CLOUD SERVICES INC3 citations73

US12095949B2Sep 17, 2024

Real-time agent assist

GENESYS CLOUD SERVICES INC2 citations71

US12418615B2Sep 16, 2025

Technologies for contact center agent incentivization via automated gamification

GENESYS CLOUD SERVICES INC0 citations61

US12346852B2Jul 1, 2025

Technologies for facilitating near real-time communication between a user device and a back-office device

GENESYS CLOUD SERVICES INC0 citations50