Inventor
STOOPS DANIEL
US9 patents
Patents
9 patentsUS10645225B1May 5, 2020
Systems and methods relating to chat interfaces
GENESYS TELECOMMUNICATIONS LABORATORIES INC21 citations92
US11063943B2Jul 13, 2021
System and method for re-authentication of asynchronous messaging
GENESYS TELECOMMUNICATIONS LABORATORIES INC8 citations82
US9723145B2Aug 1, 2017
System and method for analysis and correlation of scoring and customer satisfaction
GENESYS TELECOMMUNICATIONS LABORATORIES INC7 citations82
US9961076B2May 1, 2018
System and method for identity authentication
GENESYS TELECOMMUNICATIONS LABORATORIES INC12 citations80
US9888122B2Feb 6, 2018
System and method for dynamic call diversion
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations72
US10152727B2Dec 11, 2018
System and method for marketing attribution in an enterprise
GENESYS TELECOMMUNICATIONS LABORATORIES INC3 citations70
US10313341B2Jun 4, 2019
System and method for identity authentication
GENESYS TELECOMMUNICATIONS LABORATORIES INC3 citations69
US9491294B2Nov 8, 2016
System and method for marketing attribution in an enterprise
GENESYS TELECOMMUNICATIONS LABORATORIES INC2 citations60
US10171672B2Jan 1, 2019
System and method for dynamic call diversion
GENESYS TELECOMMUNICATIONS LABORATORIES INC0 citations51